GE GTW top-load washer Error Code 11: Meaning & How to Fix It

By the ErrorCodePro Editorial Team · Last reviewed October 20, 2026

GE GTW top-load washer error code 11 means: AC power is not 60 Hz. This code appears when power supply frequency is not 60 Hz. [1] Keep using it? Only if the owner checks below clear the code; if it returns, stop and book a repair. Start with the owner checks below, beginning with: write down the code and model number.

Source: GE GTW top-load washer error-code chart, via Sears PartsDirect [1].

Quick facts

Code	11
Also shown as	None listed by the manufacturer
Brand / appliance	GE GTW top-load washer
System	Power supply
Meaning (service chart)	AC power is not 60 Hz. This code appears when power supply frequency is not 60 Hz. [1]
Keep using it?	Only if the owner checks below clear the code; if it returns, stop and book a repair
DIY-safe?	Owner checks only (listed below)
Support	GE Appliances support (products.geappliances.com)
Source document	GE GTW top-load washer error-code chart (via Sears PartsDirect)

On this page: Meaning · Steps · Parts · When to call a technician · Related codes · FAQ

What error code 11 means on a GE GTW top-load washer

AC power is not 60 Hz. This code appears when power supply frequency is not 60 Hz. [1]

This is a power supply code. Codes and wording can vary by model, so check your owner's manual for your model number.

How to fix GE GTW top-load washer error code 11 (safe owner checks)

Safety first: disconnect power before you remove any panel or reach into the sump or drum. Do not touch wiring, the control board or the motor. If you see water near electrical parts, stop and call a technician. These steps are based on the GE GTW top-load washer error-code chart (via Sears PartsDirect) [1], rewritten for clarity.

Write down the code and model number. Note exactly what the display shows (11) and copy the full model number from the rating label, so you can confirm this chart applies to your GTW top-load washer and order the right parts.
Check. Check with your power company regarding the power supply.
Do a power reset. Unplug the appliance or switch off its breaker for one minute, then restore power and try again. If the code clears and stays away, it may have been a one-off fault.
Test and decide. Run a short cycle or restart and watch the display. If 11 comes back after these checks, stop using the washer for this function and call a technician, because the remaining causes need meters or part replacement.

The first and last steps (and the power reset) are general owner checks added by ErrorCodePro; the rest follow the GE GTW top-load washer error-code chart published by Sears PartsDirect, rewritten for safe owner use.

Parts that may be involved

Exact parts depend on your model number. This page lists part types only, never part numbers.

No specific part is implied by the manufacturer's guidance for this code.

When to call a technician

Anything involving wiring, the control board, the motor or the water valve electrics
The appliance is under warranty: contact GE Appliances support (products.geappliances.com) first

Frequently asked questions

What does error code 11 mean on a GE GTW top-load washer?

The GE GTW top-load washer error-code chart lists 11 as follows: AC power is not 60 Hz. This code appears when power supply frequency is not 60 Hz.

Is it safe to keep using the GTW top-load washer with 11?

Only if the owner checks below clear the code; if it returns, stop and book a repair.

Can I fix GE GTW top-load washer error 11 myself?

Only with the owner checks on this page, starting with: write down the code and model number. If it persists, call a technician or GE Appliances support (products.geappliances.com).

Sources

Sears PartsDirect: GE GTW top-load washer error-code chart (third-party copy of manufacturer service data)

Last reviewed: October 20, 2026. ErrorCodePro is not affiliated with GE.